Refund policy
At AyoMayo, we take pride in crafting our almond butter in small batches using natural ingredients. Please note that due to the natural variation in ingredients and our artisanal production process, there may be slight differences in taste and texture between batches. We believe this adds to the uniqueness and quality of our product.
Please read our return policy below for details on how to proceed:
Eligibility for Refund:
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Damaged or Defective Products: If the product you received is damaged or defective, you may request a refund.
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Order Errors: If there was an error in your order (e.g., wrong item shipped), you are eligible for a refund.
Refund Process:
To initiate a refund, please Contact Customer Support:
Reach out to our customer support team at (+60)11-1719 7467. Provide your order number, purchase date, and reason for the refund request.
If approved, refunds will be issued to the original payment method used for the purchase. Please allow up to 5 working days for the refund to be processed and reflected in your account.
Third-Party Purchases:
Please note that this return policy applies only to purchases made directly from AyoMayo. If you purchased our products from a third-party retailer, please refer to their return policy for further assistance.
If you have any questions or need clarification regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.